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At Hushpetit (hushpetit.store), we craft every single piece with patience, care, and a whole lot of love for your furry family members! Because many of our items are custom-tailored to your pup's exact measurements, please read our return and refund policy carefully below.

1. 14-DAY RETURN WINDOW FOR STANDARD ITEMS 🗓️

We want you and your dog to be 100% happy with your purchase! For standard, non-customized items, you have 14 calendar days from the date of delivery to request a return.

To be eligible for a return, your item must be:
• Unworn, unwashed, and in its original pristine condition.
• Free of pet hair, odors, or any signs of use.
• In its original packaging with all tags attached.

2. CUSTOM & TAILOR-MADE ITEMS ✂️🐶

Because our custom-made sweaters and accessories are individually knitted to your dog’s specific measurements:
• Custom-tailored orders cannot be returned or exchanged for a change of mind or incorrect measurements provided by the customer.
• Please measure your pup carefully using our sizing guides! If you need assistance before ordering, feel free to contact us at support@hushpetit.store.
• If your custom item arrives defective, damaged, or with an error made on our part, we will gladly replace it or issue a full refund immediately.

3. HOW TO INITIATE A RETURN 📦

To start a return request, please follow these simple steps:
1. Contact our support team at support@hushpetit.store with your order number, product details, and the reason for return (include photos if the item is damaged).
2. Once your return request is approved, we will provide you with the return shipping address.
3. Pack the item securely and ship it back to us.

*Note: Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.*

4. REFUNDS & PROCESSING 💳✨

• Once your returned item is received and inspected, we will send you an email notification confirming receipt.
• Approved refunds will be automatically processed back to your original payment method within 5–10 business days.
• Shipping fees paid on the original order are non-refundable.

5. DAMAGED OR DEFECTIVE ITEMS 🚨

If your order arrives damaged during transit or has a manufacturing defect, please notify us within 48 hours of delivery at support@hushpetit.store with clear photos of the issue. We will arrange a free replacement or issue a full refund right away.

6. CONTACT US 💌

If you have any questions regarding returns or need sizing help for your pup, reach out to us anytime:

• Store Name: Hushpetit
• Website: https://hushpetit.store
• Store Owner: Nima AFSHAR
• Address: 169 Addison Road, Marrickville New South Wales 2204, Australia
• Phone: +61 497 694 554
• Customer Support Email: support@hushpetit.store